Privacy Policy – HuemanAI

1. Introduction

At Hueman AI, we are committed to protecting your privacy. This Privacy Policy explains how we handle your personal information when you access our website (www.huemanai.com) and use our services. As a UK-based tech company delivering AI-powered business solutions, including automation agents for sales, marketing, support, and operations, we adhere to the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. How We Use Your Personal Data

We may collect and process the following data for the purposes described below:

- User registration: Create and manage your account.

Personal Data: Email address

Legal Basis: Contractual necessity

Retention Period: Until account deletion or 2 years post-last login

- Service payments: Process transactions and deliver paid services.

Personal Data: Email, payment method, billing details

Legal Basis: Performance of contract

Retention Period: Up to 10 years post-account closure

- Profile setup: Personalise user experience and platform performance.

Personal Data: Name, company, business data

Legal Basis: Performance of contract

Retention Period: Until account deletion or 2 years post-last login

- Service delivery: Provide access to Hueman AI agents and platform tools.

Personal Data: Any data provided by you or generated through usage

Legal Basis: Consent

Retention Period: Until account deletion or 2 years post-last login

- Affiliate registration: Manage your affiliate programme account.

Personal Data: Name, email, phone number

Legal Basis: Contractual necessity

Retention Period: 10 years post-contract termination

- Support & enquiries: Respond to user queries.

Personal Data: Email, message content

Legal Basis: Legitimate interest / Consent

Retention Period: 2 years from last communication

- Direct marketing: Send newsletters and product updates with consent.

Personal Data: Email address

Legal Basis: Consent

Retention Period: 2 years post-consent

- Recruitment: Evaluate service provider applications.

Personal Data: Email, CV/LinkedIn profile

Legal Basis: Legitimate interest / Contract

Retention Period: 1 week (unsuccessful); contract duration (successful)

-Social media communication: Track and respond to interactions on platforms.

Personal Data: Name, message content, comments

Legal Basis: Consent

Retention Period: Until consent withdrawn

- Legal compliance: Defend legal claims or comply with legal duties.

Personal Data: Any relevant data above

Legal Basis: Legitimate interest

Retention Period: 1 year post-case closure

3. Cookies

Our website uses cookies to enhance your experience. Cookies help us personalise content, provide social media features, and analyse our traffic. We use necessary, statistical, and marketing cookies to help optimise the site’s performance. You may control cookies through your browser settings.

4. Who Receives Your Data?

We only share your data with trusted third parties, including: service providers (e.g. hosting, analytics, payments), regulatory bodies, and affiliated partners where relevant. Data sharing is limited to what is necessary for service delivery and legal compliance.

5. International Data Transfers

If personal data is transferred outside the UK, we ensure that appropriate safeguards are in place such as standard contractual clauses or adequacy decisions, in line with UK data protection laws.

6. Marketing Communications

We may send you promotional emails about Hueman AI products or updates, but only with your explicit consent. You may opt-out at any time via the unsubscribe link in our emails or by contacting hello@huemanai.com.

7. Children

Hueman AI services are not intended for children under 13. If we discover that personal information from a child under 13 has been collected without parental consent, we will delete it immediately.

8. Your Rights

You have rights under the UK GDPR, including the right to access, correct, delete, restrict, object to processing, and data portability. You may also withdraw consent and lodge a complaint with the ICO.

9. Updating Your Data

Please notify us of any changes to your personal data. You are responsible for ensuring the accuracy and completeness of the information you provide.

10. Changes to This Privacy Policy

We may update this policy periodically. Significant changes will be communicated via email or website notifications. This version was last updated in April 2025.

11. Contact Us

If you have any questions, concerns, or requests regarding your personal data or this Privacy Policy, contact us:

Email: hello@huemanai.com

Address: Hueman AI, London, United Kingdom